Terms & Conditions

Effective Date: 01/05/2025

These Terms and Conditions (“Terms”) govern the provision of services by Eagle Hotel Sales (“we”, “us”, “our”) to you, the hotel client (“Client”, “you”, “your”).

By commissioning our services, you agree to the following:

1. Services Provided

Eagle Hotel Sales provides outsourced hotel sales support including, but not limited to:

Lead research and qualification
Email outreach and prospecting (where applicable)
Sales database compilation
Ongoing sales consultancy

The specific services and scope will be confirmed in a proposal or service agreement prior to commencement.

2. Use of Leads and Contact Information

All lead data is provided exclusively for the use of the Client for internal sales and marketing purposes.
Leads must not be resold, redistributed, or shared with third parties outside the Client’s organisation without written permission.
The Client is responsible for using the data in compliance with applicable data protection laws (e.g., UK GDPR, PECR).

3. Fees and Payment

All fees are outlined in the proposal and invoiced in GBP.
Payment terms are 14 days from the invoice date unless otherwise agreed.
Late payments may incur interest at 2% per month and may result in service suspension.

4. Client Responsibilities

Provide accurate briefing information and timely feedback.
Ensure any outreach using provided leads adheres to applicable legal and ethical standards.
Maintain confidentiality of any proprietary tools, templates, or methods shared.

5. Data Accuracy and Limits

While all reasonable efforts are made to ensure data is accurate and up-to-date, no guarantee is made regarding response rates, conversions, or accuracy of third-party information.
We are not responsible for any business decisions made based on the use of the leads or data provided.

6. Confidentiality

Both parties agree to keep confidential all proprietary or sensitive information exchanged during the course of the engagement, including client strategies, pricing, and contact data.

7. Intellectual Property

Unless otherwise agreed, all research methods, formats, and original materials created by Eagle Hotel Sales remain our intellectual property. The Client is granted a non-exclusive licence to use the final deliverables for internal purposes only.

8. Liability

Our liability for any claim arising from the services is limited to the total amount paid by the Client in the 3 months preceding the claim.
We are not liable for indirect, incidental, or consequential damages, including lost profits or reputational damage.

9. Termination

Either party may terminate the agreement with 14 days’ written notice.
In the event of termination, any work completed up to that point will be invoiced and payable.

10. Governing Law

These Terms are governed by the laws of Scotland. Any disputes will be subject to the exclusive jurisdiction of the Scottish courts.

11. Contact

For questions or notices relating to these Terms:

Email: info@eaglehotelsales.com